In the service industry, it is common to have a policy in regards to how they handle canceled appointments/bookings.

Pet sitters, dog walkers, dentists and hair stylists are a few examples of providers who have these types of policies.

My policy was included in the paperwork sent to you for your consultation. It contains guidelines to let you when to cancel without a penalty and a suggestion for you to print a copy to keep for your reference.

What is the reason for the cancellation policy?

A while back a client {who I cared for their dog over a year – dog walking & pet sitting} canceled with no notice because he was moving out of the area. That was a good chunk of income gone in an instant. Being as anyone would know their lease was ending 30-60 days ago, I would have appreciated being given a heads up.

Adding or cancelling walks or visits

A “simple” request generally consist of me shuffling visits to other pets around, re-arranging my route and possibly spending more time & gas driving to your location to accommodate your needs.

What may have taken ” 2 seconds” on your end actually takes your sitter more time & possible expenses on their end.

Example: You have a dog walking scheduled on a particular day of the week (M-F) and you cancel last minute. In the interim, I had a client call who needs multiple visits a day.  I respond to the other client, “unfortunately I am unable to accommodate 3 visits but I able to perform 2 visits.”

Two different things could happen in this scenario:

1)  I may lose some money on your canceled walk and I lose money for the 3rd visit for each day of their vacation.

2)  I lose the job altogether because I can’t accommodate their request as needed.  Resulting in hundreds of dollars in lost income.

We all count on our income!

Just as you count on your pay being $xxxx every month, I do as well. The cancellation policy is kind of like an insurance policy. You hope you never need it but if you do you are glad it is there.

You have those assurances! As an employee, you may receive 2 weeks notice, severance pay and/or at the very least you are able to claim unemployment.

Walk a mile in my shoes

Imagine if you are always the person that shows up and does what you can to pitch in an help. You even go above & beyond or bend over backward. But one day you just can’t do it. Maybe that is not your area of expertise or you have other commitments. Then your employer cuts your hours or fires you. Doesn’t seem fair right?

Dedication deserves to be rewarded!

Did you know that your dog walker or pet sitter generally plan their life around your visits?

With busy and/or changing schedules, it is not uncommon for pet care providers to work weeks with no days off or not take a vacation in months or years. I have even pushed off maintenance on my car to accommodate a client.

I give a lot of myself to my clients and that type of commitment should be appreciated and respected.

If this sounds harsh, just imagine how the other pet owners feel because they want me to visit their pets but I had to turn them down because you held a spot.

While some may say “a percentage of something is better than one hundred percent of nothing,” it is still a loss. So please, follow the guideline to avoid the charges associated with canceling service. The other pet & family will thank you!

If you enjoyed this post:

Disclaimer: The information contained in this web site is provided for general informational purposes only. It is not intended to diagnose or treat your pet. If your pet has a medical problem, please seek medical attention from your veterinarian. Happy Trails & Wag’n Tails will do our best to ensure that information presented is accurate and up-to-date. Happy Trails & Wag’n Tails does not accept any responsibility for damages, loss or illness which may arise in connection with the use of the information published on this website. The decision to use, or not to use, any information is the sole responsibility of the reader. Opinions expressed here are those of individual contributors. © Happy Trails & Wag’n Tails, 2006-2019. All Rights Reserved.

Subscribe to our mailing list

indicates required

Leave a Reply