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During wildfires things can change on a dime.  As was the case in May 2014 with the Cocos Fire & Poinsettia Fire.  A few policies had been put into place which helped things run as smoothly as possible.

Pet sitting during disasters

Your pet sitter will make a reasonable effort to provide the agreed upon pet sitting services during fire evacuations or other national emergencies, acts of God and other circumstances beyond our control that may delay or prevent pet sitter’s visit(s).

Visits may be altered and/or other arrangements will need to be made.  The first call will be to the Client and the second to the emergency contact.

Should you or your contacts be unreachable, your sitter will use their best judgement in caring for your pet(s) which may include the use of a boarding facility to keep your pet(s) safe.  Once the evacuations orders have been lifted, pet sitting may resume.

Tips for picking your emergency contact

1)  Has a key to your home: If you choose to not give out copies of your keys, another option is to have a lock box with a spare key.

2)  Lives nearby: Timing could be of the essences and roads could be closed off.

3)  Able/willing to accommodate your pets: Evacuations could last for a few days and your emergency contact must be willing to care for your pets until the evacuations have been lifted.

4)  Disaster Preparedness Plan:  If your emergency contact also gets evacuated, it will be essential they have a back up plan.

Dog walking during wildfires

In order to ensure the health & safety of all parties, mid day dog walking services will be cancelled if the following circumstances apply.

1) If the air quality is unhealthy.

2) Roads are blocked off in your neighborhood or the roads we drive to get to your location.

3) Government/City officials are asking the public to stay indoors or off the roads, this will be followed.

Fees during an emergency

Service charges:  Extra time spent attending to any emergency beyond the scheduled visit will incur additional services charges.  Rate is $30 an hour or any portion thereof.

Expenses:  Any purchases necessary for the satisfactory performance of duties, as well as service fees for obtaining items, is the responsibility of the pet owner.

Reimbursement:  Payment for additional services and/or expenses is due to H.T.W.T. within 24 hours.

Activating this policy

Cancellations:  If  H.T.W.T. cancels your dog walk you will not be charged.  Prepaid walks will be credited. Credits will be applied to the next walk and must be used within the next 2 weeks.

Notification Method:  If services are cancelled, H.T.W.T. will do their best to communicate in as many ways as possible (via social media and/or email).

**Please ensure you follow us on Facebook, Google Plus and our e-mail address is saved on your phone!

 

 

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Disclaimer:

The information contained in this web site is provided for general informational purposes only. It is not intended to diagnose or treat your pet. If your pet has a medical problem, please seek medical attention from your veterinarian. Happy Trails & Wag’n Tails will do our best to ensure that information presented is accurate and up-to-date. Happy Trails & Wag’n Tails does not accept any responsibility for damages, loss or illness which may arise in connection with the use of the information published on this website. The decision to use, or not to use, any information is the sole responsibility of the reader. Opinions expressed here are those of individual contributors. © Happy Trails & Wag’n Tails, 2016. All Rights Reserved.
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