Here are the answers to some of the most popular questions new clients may have.

Why hire a professional vs. the kid down the street?
What is the first step to getting started?
What happens during the consultation?
What if I am not comfortable with having a stranger in my home?
What is your key policy?
What is your policy on neighborhoods requiring a parking pass?
What is your weather policy?
Will you pick up after my dog?
Will my dog be walked on a leash?
Do you have any breed restrictions or pets that you will not provide pet care for?
Are there any health requirements?
What forms of payment do you accept?
When is payment due?
May I give my dog walker a tip?
Do you work on the holidays?
What are your hours?
Why do you request I call you upon my return?
What is job sharing?

Why hire a professional vs. the kid down the street?

A professional is backed by experience & training. I would have the commitment to show up each & every visit, keep my wits about me if another dog runs up to us, protect your pet, not let go of the leash, training to handle some medical situations and make every visit fun because I want to be there & enjoy what I do.

What is the first step to getting started?

Send us an email via our contact form or call to schedule your pet sitting or dog walking consultation. I will contact you by phone to discuss your needs, confirm you are in our service area, coordinate a mutually agreeable date and time for our consultation. If you are outside our service area, I may be able to accommodate and a five dollar fee per visit will apply. Finally I will send you forms to fill out. These forms provide me with all the information needed to care for your pets such as their routine, location of items such as food, veterinarian, emergency contact and other relevant information.

What happens during the consultation?

The meeting allows us the opportunity to get familiar with each other, interact with your pet(s), go over your pets routine and most importantly give you peace of mind. A plan will be created together to address personality, dietary, emotional and/or physical needs. Please allow aprx 30 minutes for your consultation. *Generally, only one consultation is needed. Should you require additional time, a second meeting or services not booked, a fee will apply at the regular thirty minute rate or any portion thereof.

What if I am not comfortable with having a stranger in my home?

No one understands this concern more than I do! Please know I have no reason to want to do anything else than what I came there for, to care for you pet(s). I only go where you pet is which is generally a common area. Additionally, I am insured & bonded pet sitter and have plenty of testimonials from clients over the years. Finally, I will send you email notes daily of how the visit(s) went which may be accompanied by a picture or video.

What is your key policy?

I request two ways to enter your home (Ex: 2 sets of keys or 1 key AND garage code/opener). Having the two methods ensures your pets would not suffer in the event one of them fails (such as power outage for electronic methods or a bad key/lock). You can be at ease knowing that your keys are not marked with any identifying information such as your address or name. Once in our possession, your keys are stored safely in an undisclosed location for future service requests. Although our service is focused on your pets, the security of your home is important to us as well. Bonus! If you ever get locked out of your home, we can come let you back in for a twenty dollar fee. Much cheaper than a broken window or paying a locksmith.

*Please note, keys will not be left outside or locked in the house. If you would like your keys returned, they will be returned certified mail within seven business days for a fifteen dollar fee after key owner owner signs off on a key release. The return fee is to account for our time, gas and other expenses incurred in returning your key. **To avoid this fee or if you prefer to stay in possessions of your keys, you can purchase a lockbox and provide me with the code.

What is your policy on neighborhoods that require a parking pass?


Please contact your community management or security staff to coordinate entry to the community and/or any parking pass needed. This is a requirement even if you don’t feel like this is enforced.

Please understand this is in the best interest of all parties involved and any pets that are under my care. Any charges including but not limited to tickets, towing charges, impound fees and alternate transportation incurred during visits will be the clients responsibility should this not be provided or visits may be altered.

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What is your weather policy?

If it is raining lightly, I will take dogs out to play or walk. Upon our return, your pet will be dried off with a towel you provide. If it is heavy rain, the walk will be limited to a “potty break” as the rain could impair our visibility to drivers. However, the rest of the visit will be spent playing indoors. During hot sunny days, the ground is tested for temperature, breathing is monitored & duration of outdoor activities may be limited to a shorter walk with the duration of the visit spent indoors playing.
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Will you pick up after my dog?

If your dog “takes care of business” while we are out on a walk, I will pick up after them. Not only is it the law, it helps prevent the spread of diseases to other animals as well as humans. This does not included a “pooper scooper” service. Litter boxes and yards should be scooped before pet care services start.
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Will my dog be walked on a leash?

Absolutely! Safety is a top priority and the law requires a leash of 6 feet and under while in public.
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Do you have any breed restrictions or pets that you will not provide pet care for?

I do not have restrictions such as “Pit Bulls” (aka: American Staffordshire Terrier, American Pit Bull Terrier and pit mixes), Doberman Pinscher and German Shepherds. I love big dogs! All “household” pets such as cats, kittens, puppies, hamster, guinea pigs, hermit crabs, fish, birds, etc…are excepted. However, I will not feed live animals to other animals such as feeding mice to snakes and if your pet has a bite history.
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Are there any health requirements?

All pets need to show proof of rabies & be free of fleas. If your pet is sick/contagious, please advise us so we can determine if services can be perform and/or any special arrangements will need to be made. Please understand these requests are made in the best interest of your pet as well as other pets we may care for or encounter.
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What forms of payment do you accept?

Accepted forms of payment are cash and bank transfer.
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When is payment due?

Payment in full is due at your consultation for all new clients. Established dog walking clients are required to pay at the beginning of the month. Reservations for currently established pet siting – vacation pet care clients will be required to pay a deposit of 50% of total services requested with remaining balance due prior to the first day of scheduled service. *Any payment that is rejected or not left is considered non payment of services. Unpaid balances will incur late fees until the balance is paid in full and any other costs associated in collecting payment. No other service requestes will be accepted until your account is brought current.
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May I give my dog walker a tip?

Gratuities are appreciated although not expected.
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Do you work on the holidays?

I do work on holidays! Dog walking (M-F: 10:30-2:30) is not performed unless you request this service. Dog Walking & Pet sitting will be performed for an additional fee of $10 for 1-2 visits and $15 for 3 visits a day or overnight pet care on the following holidays: Easter, Memorial Day Weekend (Sa-Mo), July 4th, Labor Day Weekend (Sa-Mo), Thanksgiving (Th & Fr), Christmas Eve, Christmas Day, New Years Eve and New Years Day.
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What are your hours?

Visit hours: Mo-Su: 8 am-8 pm. Visits will be performed during these hours; requests outside these hours, providing availability, will be charged an additional ten dollar fee. Office hours:  M-F: 8 am – 5 pm, Sa: 8 am – 3 pm, Su: closed. *Holidays: (1 day prior, during and 1 day after) calls or emails to clients not currently under our care, will be returned the next business day.
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Why do you request I call you upon my return?

If we do not hear from you, we could 1) make other visit(s) to your pets as the law requires a dog not to be left unattended more than 12 hours. *Additional charges will apply at the regular visit rate and 2) Although I am hired to care for your pet(s), I want to know you made it home safely and your pet is being cared for.  3) I would not want to make alarming phone calls to your emergency contacts if not absolutely necessary.
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What is job sharing? Why is it not permitted?

Job sharing is when you share the care of your pet(s) with other friends, family or neighbors. While I acknowledge the financial benefit of having friends and family share the visits, it is an insurance issue and can be stressful to your pet(s). Additionally, there could be confusion about dates and your pet is forgotten about. Happy Trails & Wag’n Tails feel strongly about what is in best interest of your pet and for these reasons we will not accept jobs of this nature.
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